Privacy Policy
This policy describes how Caulven ("we," "us," "our") collects, uses, and protects your personal information when you visit or make a purchase from caulven.com (the "Site"). This Site is operated by Caulven, 3109 Bancroft Rd, Baltimore, Maryland 21215, United States.
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your browser, IP address, time zone, and some of the software installed on your device. We refer to this as "Device Information."
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers - processed securely by our payment provider, not stored directly by us), email address, and phone number. We refer to this as "Order Information."
How We Use Your Information
We use Order Information to fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices or order confirmations), communicate with you, screen orders for potential fraud, and, in line with the preferences you share with us, provide information or advertising about our products.
We use Device Information to help screen for potential risk and fraud, and to improve and optimize the Site (for example, by understanding how visitors browse or interact with the Site).
Sharing Your Information
We share your information with third parties who help us provide our services, including:
- Shopify, our e-commerce platform, which powers the Site and processes orders.
- Payment processors, to securely handle transactions.
- Shipping carriers, to deliver your order.
- Analytics and advertising services, which may use cookies to understand how visitors use the Site and to show relevant advertising.
We may also share your information to comply with applicable laws and regulations, respond to a lawful request, or otherwise protect our rights.
Cookies
Cookies are small data files placed on your device or computer that are used to keep track of browsing details. We use cookies to operate and improve the Site, remember your preferences, and understand how you interact with our content. You can manage cookie preferences through your browser settings.
Your Rights
If you are a resident of the United Kingdom or European Economic Area, you have the right to access, correct, update, or request deletion of your personal information, and the right to object to or restrict certain processing of your data. If you are a resident of the United States, depending on your state, you may have similar rights, including the right to know what personal data is collected and the right to request deletion.
To exercise any of these rights, contact us at support@caulven.com.
Data Retention
We retain your Order Information for our records unless and until you ask us to delete this information, except where we are required to keep it for legal, tax, or accounting purposes.
Do Not Track
We do not currently respond to "Do Not Track" browser signals.
Age Requirement
The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We'll post the updated version here.
Contact Us
For questions about this policy or to exercise your data rights, contact us at support@caulven.com.
Caulven
3109 Bancroft Rd, Baltimore, Maryland 21215, United States
support@caulven.com