Privacy policy
This Privacy Policy explains how Caulven collects, uses, and protects your personal information when you visit our website or place an order.
Information we collect
When you shop with us, we collect information necessary to fulfill your order and provide support, including:
- Name, email address, and shipping/billing address
- Payment information, processed securely through our third-party payment processor (Caulven does not store your full payment card details)
- Order history and communication with our support team
- Basic technical information such as browser type, device, and IP address, collected automatically when you visit our site
How we use your information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status, shipping, and support requests
- Send marketing communications, but only if you've opted in
- Improve our website and product offerings
- Comply with legal obligations
Cookies and tracking
Our website uses cookies to remember items in your cart, understand site usage, and improve your browsing experience. You can control cookie preferences through your browser settings.
Third parties we work with
We share information only as necessary with trusted third parties who help us operate our business, including:
- Shopify, our e-commerce platform
- Payment processors, to securely handle transactions
- Shipping carriers, to deliver your order
- Email or marketing platforms, if you've opted into communications
We do not sell your personal information to third parties.
Your rights
Depending on where you live, you may have rights to access, correct, or delete your personal information. Contact us at support@caulven.com to make a request.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.