Refund policy
We want you to feel confident in your Torrent R1 purchase. That's why eligible purchases are covered by a straightforward 30-day return period.
Our 30-Day Guarantee
From the date your Torrent R1 is delivered, you have 30 days to decide if it's right for you.
If you decide to return it, you may request a refund of the eligible purchase price, subject to the return conditions below.
Return Conditions
To qualify for a return, your Torrent R1 must:
- Be returned within 30 days of the delivery date.
- Be in its original condition, without excessive wear or damage caused by misuse, neglect, improper storage, unauthorized modification, or unauthorized repair.
- Include all original components supplied with your order, including the hull, control assembly, battery, charger, accessories, and other included items.
- Be returned according to the return instructions provided by Caulven Support.
How to Start a Return
Before returning your Torrent R1, email support@caulven.com with your order number and reason for the return.
Our support team will review your request and provide the applicable return instructions, including the return address.
Please do not send your Torrent R1 back without first contacting us.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
Please contact us before arranging return shipping so we can provide the correct return address and instructions.
If your Torrent R1 arrives damaged, defective, or incorrect, contact support@caulven.com before arranging a return so we can review the issue and provide the appropriate next steps.
Refunds
Once your returned Torrent R1 is received and inspected, we will notify you of the status of your return.
If approved, a refund of the eligible purchase price will be issued to your original payment method within 5–7 business days.
Original shipping charges and return shipping costs are not included in the refund unless otherwise required by applicable law or confirmed by Caulven in writing.
Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account after it has been processed.
Damaged, Defective, or Incorrect Items
If your Torrent R1 arrives damaged, appears to have a manufacturing defect, or you receive an incorrect item, contact us as soon as possible at support@caulven.com.
Please include your order number, a description of the issue, and clear photos or videos where appropriate.
Our support team will review the issue and provide the appropriate resolution.
Returns That May Not Be Eligible
A return may not qualify for a refund if:
- The return is requested outside the 30-day return period.
- The product has excessive wear or damage caused by misuse, neglect, improper storage, unauthorized modification, or unauthorized repair.
- Original components or included items are missing.
- The product is returned without following the return instructions provided by Caulven.
If there is an issue with the eligibility of your return, we will communicate it to you as part of the return review.
Questions
If you have questions about a return or refund, contact us at: